ISO 10002 (Quality management - Customer satisfaction - Guidelines for complaints handling in organizations)

ISO 10002 is a guideline that helps organizations effectively manage customer complaints. It encourages businesses to listen carefully to customers, handle their concerns fairly and promptly, and use feedback to improve products and services. The goal is to increase customer satisfaction by creating a transparent, consistent process for resolving issues, building trust, and showing that the organization values customer input. Overall, it promotes a culture of continuous improvement through effective complaint management and respectful communication.