International Customer Management Institute (ICMI)

The International Customer Management Institute (ICMI) is a professional organization dedicated to supporting and advancing those who work in customer service and contact centers. It provides resources, training, certifications, and industry research to help companies improve how they interact with customers. ICMI aims to enhance customer experience and guide professionals in developing skills and best practices for effective communication, problem-solving, and service delivery. It serves as a valuable hub for industry knowledge, networking, and leadership development for customer service professionals worldwide.