Intelligent Virtual Agents

Intelligent Virtual Agents (IVAs) are advanced computer programs designed to simulate human-like conversations and assist users through digital channels such as websites, messaging apps, or voice interfaces. They use artificial intelligence, natural language processing, and machine learning to understand questions, provide relevant information, perform tasks, and learn from interactions. IVAs help improve customer service by offering instant support, reducing wait times, and handling routine inquiries efficiently. They are valuable across industries for enhancing user experience, increasing accessibility, and streamlining operations without replacing human agents entirely.