Insurance Ombudsman Scheme

The Insurance Ombudsman Scheme is a free, independent service that helps resolve disputes between insurance policyholders and insurers. If you're unhappy with a claim decision or service, you can approach the Ombudsman for assistance. They review your case fairly and suggest a solution, helping you avoid lengthy legal procedures. The scheme promotes transparency and accountability in the insurance sector, ensuring consumers’ rights are protected. It is accessible, impartial, and aims to provide quick, informal resolution to insurance-related complaints.