Institute of Customer Service (ICS)

The Institute of Customer Service (ICS) is a UK-based professional membership organization dedicated to promoting high standards in customer service. It offers training, resources, and support to businesses aiming to enhance customer satisfaction and loyalty. ICS provides insights into best practices, conducts research on customer experiences, and offers certification for organizations that meet its standards. By helping companies improve their service delivery, ICS ultimately aims to benefit customers by ensuring they receive better support and a higher quality of service across various industries.