Insourcing

Insourcing is when a company uses its own employees or resources to perform a task or provide a service internally, rather than hiring an outside firm or contractor. It allows the organization to maintain greater control over quality, processes, and confidentiality. For example, a business might insource customer support by establishing an in-house call center instead of outsourcing to a third-party provider. This approach can improve coordination, protect sensitive information, and align internal teams with company goals. Essentially, insourcing keeps work within the company’s own structure, leveraging internal expertise to meet specific needs.