Innovation in Service Delivery

Innovation in Service Delivery refers to new methods or approaches that improve how services are provided to customers. This can involve adopting new technologies, streamlining processes, or enhancing customer interactions to make services more efficient, effective, and enjoyable. For example, using online platforms for booking services or implementing feedback systems to tailor offerings are innovations in service delivery. In the context of Service Innovation Management, it involves strategically managing these changes to ensure they meet customer needs and provide competitive advantages for businesses.