Information Technology Service Management

Information Technology Service Management (ITSM) refers to the organized approach an organization uses to design, deliver, manage, and improve its IT services. It ensures that technology supports business goals effectively by standardizing processes such as handling user requests, resolving issues, and maintaining systems. ITSM helps improve service quality, increase efficiency, reduce costs, and align IT activities with business needs. Think of it as a comprehensive way to ensure that technology services are reliable, consistent, and continuously enhancing value for users and the organization.