Information Technology Infrastructure Library (ITIL)

The Information Technology Infrastructure Library (ITIL) is a set of best practices for managing IT services. It provides a structured approach to improving the quality and efficiency of IT operations, focusing on aligning services with the needs of the business and its customers. ITIL encompasses various processes, like incident management and change management, to ensure technology supports organizational goals effectively. By following ITIL guidelines, organizations can enhance service reliability, reduce costs, and foster better customer satisfaction, making it a valuable framework for IT service management in today's digital environment.