individual complaints procedure

An individual complaints procedure is a formal process for addressing concerns or dissatisfaction about a service or organization. It typically involves the complainant submitting their issue in writing, which is then reviewed by a responsible person or department. The organization investigates the complaint, often seeking to understand what went wrong and gather relevant information. After the investigation, they respond with an explanation and possible resolution or remedy. This process ensures concerns are heard, considered fairly, and addressed transparently, helping to improve service and maintain trust.