IATA's Passenger Service Conference

The IATA Passenger Service Conference is a group of airline industry leaders and experts that establishes global standards and policies to improve passenger experience. They set guidelines on issues like ticketing, baggage handling, safety, and customer service, ensuring consistency across airlines worldwide. Their goal is to streamline processes, enhance efficiency, and foster cooperation among airlines and travel partners, ultimately making air travel more reliable and passenger-friendly. The conference helps coordinate industry practices, keeping the airline sector aligned on common goals and standards.