Hotel Operations Management (book)

"Hotel Operations Management" is a book that covers the essential principles and practices involved in running a hotel efficiently. It explains how managers oversee daily activities such as guest services, housekeeping, food and beverage, front desk operations, and staff coordination. The book emphasizes the importance of customer satisfaction, financial control, and maintaining high standards. It also explores issues like technology use, marketing, and sustainability, providing a comprehensive guide for managing hotel resources effectively to deliver a positive guest experience and ensure profitability.