High Reliability Organization (HRO)

A High Reliability Organization (HRO) is a workplace that operates in complex, high-stakes environments—like hospitals, airlines, or nuclear plants—where mistakes can have serious consequences. Despite these challenges, HROs focus intensely on safety, continually anticipate and prevent errors, and learn from any issues that arise. They promote a culture of attentiveness, open communication, and teamwork to ensure reliable, safe operations even under pressure. Ultimately, HROs aim to maintain exceptional safety records by proactively managing risks and fostering a mindset of constant vigilance.