Helpdesk Software

Helpdesk software is a digital tool that organizations use to manage and resolve customer or employee support requests efficiently. It organizes, tracks, and prioritizes inquiries or issues submitted via email, web forms, or other channels. By centralizing support tickets, it ensures timely responses, keeps records for future reference, and often includes features like automation, knowledge bases, and reporting. This system helps support teams work more effectively, improve service quality, and enhance customer satisfaction.