Health Ombudsman

A Health Ombudsman is an independent organization that reviews complaints about healthcare services provided by hospitals, clinics, and healthcare professionals. Their role is to ensure transparency, fairness, and accountability by investigating concerns related to patient care, safety, or professionalism. They offer an impartial process for resolving disputes, often providing guidance and recommendations to improve healthcare quality. Essentially, the Health Ombudsman acts as a safeguard for patients’ rights, helping to address issues when standard channels haven’t resolved concerns, and promoting trust and continuous improvement within the healthcare system.