Health and Social Care Ombudsman

The Health and Social Care Ombudsman is an independent organization that investigates complaints from people about health and social care services, such as hospitals, care homes, and social services. If someone feels they've been treated unfairly or their care has been poor, they can ask the Ombudsman to look into the matter. The Ombudsman reviews cases impartially, discusses issues with those involved, and can recommend improvements or fair resolutions. Its role is to ensure accountability, help improve services, and support individuals in resolving their concerns effectively and fairly.