H. James Harrington - "The Five Pillars of TQM"

H. James Harrington’s "The Five Pillars of TQM" are essential components for achieving Total Quality Management, aiming to improve organizational performance. They are: 1) Direction, ensuring clear leadership and vision; 2) Involvement, engaging everyone in quality efforts; 3) Education, providing necessary training; 4) Recognition, rewarding quality improvements; and 5) Communication, maintaining open and effective information flow. Together, these pillars foster a culture of continuous improvement, customer focus, and team engagement, helping organizations deliver higher quality products and services efficiently.