Gemba Walk

A Gemba Walk is a management practice where leaders go to the actual place where work happens—such as a factory floor, clinic, or office—to observe operations, understand challenges, and engage with employees. The goal is to gather firsthand insights, identify areas for improvement, and foster a culture of continuous learning. Rather than just discussing reports or metrics, leaders see the real working environment, ask questions, and support problem-solving efforts directly at the source. This hands-on approach helps improve efficiency, quality, and employee engagement.