gate agent

A gate agent is an airline employee stationed at the departure gate who manages various aspects of passenger boarding and flight operations. They check tickets and boarding passes, assist with seating and special requests, coordinate with the flight crew, and ensure all passengers are ready to board on time. They also handle last-minute changes, answer questions, and provide information about delays or gate updates. Essentially, gate agents facilitate a smooth transition from the airport terminal to the aircraft, ensuring safety, efficiency, and good customer service during the boarding process.