Functional Benchmarking

Functional benchmarking is a process where an organization compares specific business functions or activities—like customer service or process efficiency—with those of other organizations, regardless of industry. The goal is to identify best practices and innovative approaches by analyzing how others perform similar functions. By doing so, a company can learn and adapt successful strategies to improve its own operations, increase efficiency, and deliver better value. This approach focuses on function rather than industry, enabling organizations to gain insights from a broader range of sources and drive continuous improvement.