Front Office Operations

Front Office Operations refer to the customer-facing activities within a hotel or organization, including tasks performed at the reception desk, reservations, check-ins, check-outs, and guest services. It involves managing guest interactions, handling inquiries, and ensuring a smooth experience from arrival to departure. Staff in this area are often the first point of contact, responsible for providing information, addressing concerns, and coordinating services to ensure guest satisfaction. Overall, front office operations are essential for creating a welcoming environment and maintaining the organization's reputation.