Front of House Management

Front of House Management refers to overseeing all aspects of a customer's experience in a hospitality or entertainment setting, such as a restaurant, theater, or hotel lobby. This includes managing staff like receptionists, hosts, or ushers, ensuring service runs smoothly, and maintaining a welcoming atmosphere. The goal is to enhance guest satisfaction by coordinating operations, handling reservations, addressing concerns, and ensuring standards of service and ambiance are consistent. Essentially, it’s about creating a positive first impression and ensuring guests have a seamless, enjoyable experience from arrival to departure.