front desk

The front desk is the initial point of contact in a hotel, office, or organization, serving as the welcoming hub for visitors and guests. Staff at the front desk handle reservations, check-ins, and inquiries, providing information and assistance. They also manage administrative tasks like answering phones, scheduling, and directing visitors to the appropriate departments or rooms. Essentially, the front desk ensures smooth communication and operations, creating a positive first impression and a seamless experience for everyone involved.