Freshservice

Freshservice is a cloud-based platform that helps organizations manage their IT support and service operations efficiently. It acts as a centralized hub where employees can submit requests, report issues, or ask questions related to technology and services. The system organizes and prioritizes these requests, automates routine tasks, and tracks progress from start to resolution. This ensures faster, more organized support, reduces downtime, and improves overall service quality. Essentially, Freshservice makes managing IT services more streamlined and transparent, enabling teams to respond quickly and keep business operations running smoothly.