Frank M. Gryna

Frank M. Gryna was a renowned quality control expert who contributed significantly to the field of management and process improvement. He co-developed the concept of the "cost of quality," which helps organizations understand the financial impact of their quality efforts. Gryna's work emphasized the importance of systematic measurement and analysis to enhance product and service quality. His approaches guide organizations in identifying defects, reducing costs, and improving customer satisfaction through structured quality management practices. Overall, Gryna's contributions have helped businesses better control quality and achieve operational excellence.