Exchange Policy

An exchange policy is a set of rules established by a retailer that outlines how customers can return or exchange purchased items. It specifies the conditions under which returns are accepted, the timeframe allowed for making exchanges, and whether refunds, store credit, or exchanges for different items are offered. Generally, this policy aims to ensure customer satisfaction while protecting the business. Understanding the exchange policy helps consumers know their rights when shopping and what to expect if they need to return a product.