European Consumer Centres Network (ECCC)

The European Consumer Centres Network (ECCC) is a network of organizations across European countries designed to help consumers with cross-border shopping issues. If you have problems with a purchase from another EU country—such as being misled or facing difficulties with refunds—the ECCC provides advice and assistance. Each member center offers support in the local language and can help mediate disputes, ensuring that consumers are informed about their rights. The ECCC aims to enhance consumer protection and boost confidence in shopping within the European Union.