ETS

ETS (Expected Time of Service) refers to the estimated duration needed to complete a specific task or process, based on data and past experience. It helps organizations plan and allocate resources efficiently by predicting how long a job is likely to take. For example, in transportation, ETS can estimate how long a delivery will take; in customer service, it can predict resolution times. This metric improves efficiency and scheduling accuracy by providing realistic time expectations, allowing better planning and management of workloads.