eTOM (enhanced Telecom Operations Map)

eTOM (Enhanced Telecom Operations Map) is a comprehensive framework used by telecom companies to organize and manage their business processes efficiently. It provides a structured way to define tasks, responsibilities, and workflows involved in designing, delivering, and supporting telecom services. Essentially, eTOM helps ensure that all parts of the company work together smoothly, improving service quality and operational performance. By standardizing processes, it also facilitates easier integration and communication across different teams and systems within the organization.