Escalation Procedures

Escalation procedures are established steps for addressing issues that cannot be resolved at the initial level. When a problem arises, it is first handled by staff or team members; if unresolved, it is then escalated to higher management or specialized teams for further action. This structured process ensures problems are managed efficiently, with clear responsibility at each stage, ultimately aiming for prompt resolution and minimizing impact on operations. Proper escalation helps prevent issues from worsening and ensures they are handled by the appropriate expertise.