Enterprise Service Management

Enterprise Service Management (ESM) is a strategic approach that extends the principles of IT Service Management to all departments within an organization. It uses a unified platform to deliver, manage, and automate various services—such as HR, facilities, or finance—ensuring consistency, efficiency, and improved customer experience across the enterprise. ESM helps streamline processes, reduce manual work, and improve communication, making it easier for teams to access the services they need and for management to monitor performance. Essentially, it creates a centralized system that supports smooth and efficient service delivery organization-wide.