Emergency Medical Dispatch

Emergency Medical Dispatch (EMD) is the process by which trained dispatchers evaluate emergency calls to accurately identify medical needs and prioritize response. They ask structured questions to gather essential information about the patient's condition, location, and the situation. Based on this assessment, they provide callers with instructions, reassurance, and guidance until emergency responders arrive. EMD ensures that help is dispatched promptly and appropriately, improving patient outcomes and safety for both the patient and responders.