Edward A. Deming

Edward A. Deming was an influential American statistician and consultant known for his work in quality management and improvement. He introduced the idea that organizations should focus on customer satisfaction and continuous improvement to enhance productivity and quality. His key concepts include the "Plan-Do-Check-Act" cycle for process improvement and the idea that leadership plays a crucial role in fostering a quality-oriented culture. Deming is often credited with helping Japan rebuild its economy after World War II by transforming its manufacturing practices, leading to the development of renowned quality standards that are now widely adopted worldwide.