Duty of care in travel

Duty of care in travel refers to the responsibility that travel providers—such as airlines, hotels, and tour operators—have to ensure the safety and well-being of their customers. This means taking reasonable steps to prevent harm, provide accurate information, and respond appropriately in emergencies. Essentially, they are ethically and sometimes legally obligated to create a safe environment and handle risks effectively, giving travelers confidence that their safety is prioritized during their journey.