Dunning Process

The Dunning Process refers to the method businesses use to politely remind customers about overdue payments. When a customer doesn't pay by the due date, the company sends a series of increasingly firm or friendly notices, such as emails, calls, or letters, to encourage payment. The goal is to recover unpaid funds while maintaining good customer relations. This process typically involves multiple stages, starting with gentle reminders and progressing to more direct communication, ensuring the business manages receivables efficiently without damaging customer trust.