
Dunning letters
Dunning letters are professional notices sent by a business or creditor to a customer when a payment is overdue. Their purpose is to remind and encourage the customer to settle the unpaid bill. These letters typically start with polite reminders and can become more firm if the debt remains unpaid. They are part of the collection process, aiming to recover owed money while maintaining a respectful relationship. Properly written dunning letters help clarify the debt, specify the amount due, and outline payment options or consequences of non-payment.