Dispute Systems Design (DSD)

Dispute Systems Design (DSD) is the process of creating and organizing structured methods and procedures within organizations to manage conflicts effectively. It involves analyzing how disputes arise, and then developing fair, efficient, and accessible processes—such as mediation, negotiation, or arbitration—to resolve disagreements before they escalate. The goal is to foster a positive environment where conflicts are addressed constructively, reducing disruption and maintaining good relationships. DSD combines insights from law, organizational behavior, and conflict resolution to build systems that promote understanding and collaborative problem-solving within various settings.