Digital Empathy

Digital empathy is the ability of technology—like chatbots or communication platforms—to understand and respond to human emotions effectively. It involves designing digital interactions that recognize feelings, show understanding, and provide supportive, personalized responses. This fosters a sense of connection and trust between people and technology, similar to human empathy, enhancing user experience and satisfaction. Essentially, digital empathy aims to make digital interactions feel more human and emotionally intelligent, bridging the gap between humans and machines.