Defective Goods Handling

Defective goods handling refers to the process of managing products that are damaged, not functioning properly, or do not meet quality standards after production. This involves identifying defective items, determining the cause of the defects, and deciding on the appropriate next steps—such as repair, replacement, or return to the manufacturer. Businesses must have effective procedures in place to ensure customer satisfaction, maintain safety standards, and minimize losses. Proper handling of defective goods is essential for maintaining a company's reputation and ensuring compliance with legal regulations.