Decision Review Officer (DRO)

A Decision Review Officer (DRO) is a trained federal employee responsible for reviewing appeals of benefit decisions, such as those from the Social Security Administration. When someone disagrees with a decision about their benefits, they can request a review, and the DRO assesses all the relevant information to determine if the original decision was correct. Their role ensures that cases are carefully examined before any final action is taken, providing a fair and thorough evaluation during the appeals process.