de-escalation techniques

De-escalation techniques are methods used to calm tense or potentially violent situations, aiming to reduce hostility and promote peaceful resolution. They involve active listening, showing empathy, maintaining calm body language and tone, and avoiding threatening words or actions. It’s important to understand the person’s perspective, acknowledge their feelings, and set boundaries gently. The goal is to create a safe environment where the individual feels heard and respected, which can help prevent the situation from escalating further. These techniques are used by professionals and individuals alike to manage conflict constructively.