De-escalation strategy

De-escalation strategy involves calming down tense or hostile situations through effective communication and behavior. It focuses on maintaining a calm demeanor, listening actively, and showing empathy to understand the other person's perspective. The goal is to reduce anger or frustration, prevent conflict from worsening, and find a peaceful resolution. Techniques may include speaking softly, giving the person space, and avoiding confrontational language. This approach is used by professionals like law enforcement, healthcare workers, and customer service staff to handle difficult interactions safely and respectfully, promoting cooperation and understanding instead of escalation.