David Garvin

David Garvin was a prominent scholar in the field of business and management, particularly known for his work on quality management and organizational learning. He was a professor at Harvard Business School, where he explored how companies can improve their processes and products. One of his key contributions was the "dimensions of quality," which outlines various factors that affect perceived quality in products and services. His insights have influenced how businesses understand and implement quality improvement strategies, ultimately aiding them in gaining a competitive advantage in the marketplace. Garvin's work is still relevant for modern management practices.