Customer Support Software

Customer support software is a tool that helps businesses manage and respond to customer inquiries and issues efficiently. It centralizes communication channels like email, chat, and social media, allowing support teams to track, prioritize, and resolve problems systematically. This software often includes features like ticket management, knowledge bases, and analytics to improve service quality. Its goal is to enhance customer satisfaction by providing timely, organized, and consistent support, while also helping businesses understand common issues and improve their services over time.