customer support documentation

Customer support documentation is a collection of written resources, such as manuals, guides, FAQs, and troubleshooting steps, designed to help users understand and resolve issues with a product or service. It provides clear instructions and information to assist customers in efficiently addressing questions or problems on their own, reducing the need for direct support. Well-crafted documentation enhances user experience by offering accessible, accurate, and organized information, ensuring customers can find solutions quickly and independently whenever possible.