customer support chatbot

A customer support chatbot is an programmed digital assistant that interacts with customers via text or messaging. It helps answer questions, resolve issues, and provide information quickly, often 24/7. Using natural language processing, it understands customer inquiries and offers relevant responses or guides users through solutions. This technology improves efficiency by handling common questions automatically, freeing human agents to focus on more complex problems. Essentially, it’s a virtual customer service agent that enhances communication, speeds up support, and improves the overall experience for users seeking assistance.