customer service in travel

Customer service in travel involves assisting travelers before, during, and after their journeys to ensure a smooth, comfortable experience. It includes helping with bookings, providing information about destinations, handling complaints, and offering support during delays or issues. Good service creates confidence and satisfaction, making travel easier and more enjoyable. It involves clear communication, prompt responses, and a helpful attitude, whether working with airline staff, hotel personnel, or travel agents. Ultimately, quality customer service builds trust and encourages travelers to choose the same services again.