Customer Service in Supply Chain Management

Customer service in supply chain management refers to how well a company meets the needs and expectations of its customers throughout the process of delivering goods or services. It involves clear communication, timely delivery, product availability, and effectively handling returns or issues. Good customer service enhances customer satisfaction and loyalty, ensuring that clients receive not just their orders on time, but also support and assistance when needed. In essence, it is about creating a positive experience that fosters trust and encourages repeat business, all while coordinating the various stages of the supply chain efficiently.