Customer service in insurance

Customer service in insurance involves assisting clients with their policies, claims, and questions to ensure they receive appropriate support and understanding. It includes explaining coverage options, helping file claims quickly and accurately, addressing concerns, and providing guidance during policy decisions. Good customer service builds trust, making clients feel valued and confident that their insurance needs are understood and managed effectively. It’s about creating a positive experience by being responsive, transparent, and knowledgeable, ensuring clients feel supported throughout their insurance journey.