Customer relationship management (CRM) in ticketing

Customer Relationship Management (CRM) in ticketing is a system that helps organizations manage and track interactions with customers who have reported issues or requests. It records all communication, details of the problem, and how it was resolved, providing a centralized view. This enables support teams to respond more efficiently, ensure consistency, and build better relationships by understanding customer history. Essentially, CRM in ticketing streamlines support processes, improves customer satisfaction, and helps businesses deliver personalized and timely service by keeping all customer-related information organized and accessible.